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Ray Allen

Cisco Asset Manager

Customer Success – Fort Worth, Texas
Department Customer Success
Employment Type Full Time

RAY ALLEN (Fort Worth, Texas)

The Cisco Asset Manager will deliver IT Asset Management services on-site at a customer location. The Cisco Asset Manager will serve as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, reporting on, and resolving issues with the customer's Cisco Installed Base (IB) data. The Cisco Asset Manager will act as the operational coordinator with other key Cisco resources to manage and process the Cisco asset and service contract changes for the account.  The position is located in Fort Worth, Texas.

Job Duties and Responsibilities

  • Lead implementation of IT Asset Management services for IT Asset Management customer
  • Establish and maintain direct relationships with Cisco Account Teams, Customers, and other Cisco or Cisco partner stakeholders
  • Learn customer processes relating to Installed Base data management; recommend changes to improve Installed Base data management
  • Implement processes for managing Move, Add Change, and Delete (MACD) activities
  • Interpret large raw data sets; conduct data analysis and audits
  • Develop and lead execution of action plan to update Cisco databases with improved IB data
  • Use Cisco tools and databases to effectively manage Cisco asset information for customer
  • Lead client calls and participate in quarterly business reviews
  • Produce reports for Customer, Account Teams, and other stakeholders
  • Prepare IB data in advance of service contract renewal


  • Builds effective relationships with Customer and Account Teams
  • Strong interpersonal/communication skills – verbal and written
  • Highly organized with strong project management and time management skills
  • Responsive and timely in delivering on commitments
  • Proficient in MS Excel 2010 (pivot table, vlookup, etc.)
  • Advanced data analysis capabilities
  • Creative problem-solver
  • Readily masters new tools and processes
  • Ability to work independently and in a cross functional team environment
  • Positive attitude and strong work ethic
  • Bachelor’s Degree or equivalent work experience in a related field
  • Knowledge of Cisco products and services (desired)

About Cisco Asset Management Service

Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the lifecycle of their Cisco assets and make the right business decisions. It does this through proactive management of their Cisco IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.

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  • Location
    Fort Worth, Texas
  • Department
    Customer Success
  • Employment Type
    Full Time
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