The Cisco Software Asset Manager will deliver IT Asset Management service for one or multiple Cisco customers. The Cisco Software Asset Manager will serve as a point of contact to the customer, partner, and Cisco account team for managing, tracking, reporting on, and resolving issues with the customers’ Cisco Installed Base (IB) software data. This position requires system and data base proficiency, knowledge of software and services offerings, analytical skills to interpret data and produce summaries and effective customer services skills to resolve partner/customer issues. This critical role partners with cross-functionally within Cisco and with partners and customers to ensure a differentiated customer experience as it relates to assigned responsibilities.
Job Duties and Responsibilities
About Cisco Asset Management Service
Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the lifecycle of their Cisco assets and make the right business decisions. It does this through proactive management of their Cisco IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.